When you are in a position where you have to troubleshoot something for someone, you have to reply on the information they give you in order to bring about a solution.
Not always easy is it?
Less technical users often have a hard time communicating to you critical information that you need in order to help them.
Most of the troubleshooting we do is for website and web applications.
The questions we often need customers to provide us are:
- What is my operating system? What version of OS do I have?
- What browser and browser version do I have?
- What is my screen size and resolution?
- What view port (current browser size) do I have?
Often clients just do not know this information, so we created an easy website we can direct them to that shows all of this information. To make it even easier, we build a quick way to email your system information to someone.
Great huh? Check out – http://www.whatamirunning.com
This tool will tell you the following information: (using my screen as an example)
|Browser||Google Chrome 74.0.3729.169|
|Full User Agent||Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36|
|Screen Resolution||2560 x 1440|
|Browser Viewport||2560 x 1248|
|Chrome PDF Plugin||application/x-google-chrome-pdf|
|Chrome PDF Viewer||application/pdf|
|Location Time||6/14/2019, 9:41:31 AM|