877-239-3083 (Domestic USA only)
360-572-0398 (Corporate Office)
FDG WEB, Inc.
16404 SMokey Point Blvd #209
Arlington, WA 98223
WHAT INFORMATION DO WE COLLECT?
“FDG WEB” believes it is important for you to know what types of information we collect when you use our site. We employ various methods for collecting information. To begin with, we use “cookies” that are needed to compile aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card numbers, postal addresses, email addresses and the like. This is the type of information that most people consider private and deem the most important to protect from unauthorized access. Non-personally identifiable information most often consists of things such as your search preferences, the types of products you have bought, how many times you have visited a particular web site, etc. This type of information is usually associated with a particular computer or IP address but not with a particular person. “Cookies” are pieces of information generated by a Web server and stored in the user’s computer, ready for future access. Each time you access our web site; our server finds the relevant cookie on your computer. The information contained within that cookie is then used to customize your experience with our site. “Cookie” information used by FDGWEB.com does not use your personally identifiable information.
The following is a list of the information we collect: (opt-in newsletter email addresses and name/address/payment information for e-commerce transactions).
Credit card numbers and codes used while placing an order are not retained and are only sent to our credit card processor or PayPal at the moment an order is placed for purposes of transaction approval.
Whatamirunning.com is a free diagnostic tool we provide that gathers public information about your operating system, browser, plugins, viewport, screen resolution, location, IP address and user agent. This is the same information that is available in typical web server logs.
We store this information for historical purposes and to track configuration trends. We reserve the right to store all data related to whatamirunning.com indefinitely. For users who email their information using our forms, we do not store the email address long term or share this with any thirdparty outside of mail logs for tracking abuse and spam complaints.
WHY DO WE COLLECT THIS INFORMATION?
We segment our collection policy into distinct user groups.
Customer Information: Customer information is information sent by users through our systems for the purposes of ordering services and conducting ecommerce.
We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the payment information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable. Any information that we may inadvertently collect from you, that does not serve one of these reasons stated above, is immediately purged from our system. Contact information is only used for purposes of customer support such as being able to look up your past order history to assist with product upgrades and technical support.
Website Visitor Information: Website Visitor Information is collected by our server logs or though the user of our online tools (such as contact forms, comment forms or diagnostic tools at WhatAmIRunning.com)
You have the following rights per GDPR compliance laws. The right to be informed of how your data is used. The right of access to know what information is being held and how it is processed. The right of rectification to correct your information. The right to erasure to have your personal information deleted. The right to restrict processing to suppress processing of your personal information. The right to data portability to retain your own information. The right to object to your personal data being used. The right of automated decision making and profiling. The right to lodge a complaint to an entity with proper jurisdiction and standing concerning the collection, sharing or processing of data.
“FDG WEB” respects these rights by ensuring any information you supply to us is only used by us for purposes of processing your order and providing you support or information you have requested. You may change or have your information removed by contacting us.
Location of Stored Information and Processing.
All information collected by FDG Web directly, is stored within our data centers in the Continental United States.
HOW IS YOUR INFORMATION PROTECTED?
We use the latest in encryption technology, including 2048 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. We employ the latest in firewall protection to prevent unauthorized access into our information storage areas. We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Passwords are required in order for you to gain access to your account. Once an account has been terminated, measures are taken to remove those users from the system who no longer need access to our system. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts. Account login sessions are terminated after three failed login attempts; all terminated login sessions are logged for follow-up. Passwords must contain at least eight characters, one of which is non-alphanumeric. Passwords are case sensitive and must be updated every 90 days. Unused customer accounts, those that have shown no activity for 6 months are purged from our system.
WHO HAS ACCESS TO MY INFORMATION?
Only those employees that are responsible for handling your account have access to your information. Additionally, employees in our technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work. In order to process your credit card we have to consult with an outside credit card processing company. These processing companies are regulated by the banking industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you. Additionally, judicial requests by a duly authorized court will require us to divulge certain information regarding your account should that situation arise. Finally, should our company ever be bought or sold, your account information would then become the property of the new owner/entity. We do not share information with any international companies, organizations or governments.
CAN I CORRECT OR REMOVE INFORMATION?
You always have the option to view your account to make sure the information we have collected from you is indeed correct. You also have the option of removing any information from your account that you wish to keep private. However, please note that removing certain information such as your email address, contact information, and the like may greatly hinder our ability to effectively provide the service or products you have requested. We recommend, that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you.
You can request an update to your e-mail address here.
You can opt-out here from all of our mailing lists, direct marketing and data collection by submitting an email request.
CAN I OPT OUT OF HAVING INFORMATION COLLECTED?
You have the option of disabling your computer’s ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you. You also have the option of removing yourself from any email distribution list that you may have signed up for. See above.
We also use Google Analytics to collect information about you and your behavior while you are on our website. If you would like to opt out of Google Analytics tracking, you may do so here: https://tools.google.com/dlpage/gaoptout/.