Chargeback Reversal Agreement (Standard)
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Use the Chargeback Reversal Agreement if you have a customer who charged back a product or service inappropriately. You may need written permission from them to get the chargeback reversed. Use this in cases where the chargeback was by mistake for example. The intent is to get their statement in writing to take back to the credit card processor in case the customer is not being cooperative. It is always best to have written authorization up front on charges to avoid having to go back to the customer if problems occur as the credit card companies almost always side with the card holder, even if it is a fraudulent chargeback.